Upgrade Yourself with ITIL® 4 Managing Professional
The ITIL® 4 Managing Professional transition is designed to allow ITIL® v3 holders who have already invested to easily transition to ITIL® 4. It is a stream that comprises 3 specialist modules divided into Create Deliver & Support, Drive Stakeholder Value, and High Velocity IT, as well as 1 strategist module namely Direct, Plan & Improve that will be discussed in this article.
The Benefits of ITIL® 4 Specialist: Create, Deliver, & Support
ITIL® 4 Specialist: Create, Deliver, & Support (CDS) provides an understanding of service quality and improvement methods that enables organization to deliver innovative yet reliable tech-enabled services to customers in an increasingly competitive market.
Organization and professionals who adapt the CDS would likely generate a higher level of professionalism along with a more integrated approach to create and deliver products and services. CDS could also develop organization ability to move more quickly into the new world of service management, since it provides a guidance of what organizations need to know and the tools to practice it.
Understand the ITIL® 4 Specialist: Drive Stakeholder Value
The core concept of ITIL® 4 is the co-creation of value. In this context, ITIL® 4 Specialist Drive Stakeholder Value (DSV) revolves around all types of interaction and engagement between a service provider and their customers, users, suppliers, and partners. It focuses to convert demand into value through IT enabled services and develop professionals’ capabilities to drive stakeholder value.
ITIL® 4 DSV ensures a high satisfaction level by seeing that customer experiences are equally important to the outcome when customers using a service. It also encourages human-centred design for designing services and also using customer experience (CX) and user experience (UX) designs to optimize customer experience. Lastly, to drive stakeholder value, ITIL® 4 DSV states that good communication between a service provider and stakeholder is important in order to provide better services, as well as to drive and co-create the value.
Keep Going with ITIL® 4 Specialist: High-Velocity IT
In the era of digital, customers expect high-quality products and services to be delivered rapidly. To become a successful digital organization, it is crucial to figure out how to fulfil these customer needs with a high-velocity culture. ITIL® 4 Specialist: High-Velocity IT (HVIT) focuses on digital transformation as well as focuses on the rapid delivery of products and services while performing high velocity environments to gain the maximum value.
In order to support the culture that will enable High-Velocity IT, organizations should evolve the way they think and operate by defining and fulfilling their mission and objectives (purpose), ensuring a productive, safe, and stress-free environment for their employees (people), and enabling high performance in a constantly changing circumstances (progress).
