In today’s era, organizations must undergo digital transformation because of the pressures that come from customers. Customers are not only limited to people who pay for the services or products offered by a company, but also employees which are known as ‘internal customers’. They both put high expectations in the level of service they receive, including from IT help desks.

IT help desks are designed to provide technical support to end users and troubleshoot users’ issues. The present of IT help desks enables organizations improve their customer centric as well as employee engagement and scale their business rapidly at a…


Cybersecurity is crucial for every organization. It encompasses everything that relates to protecting the organizational data from cyber attackers who want to steal and use it to cause harm. For that reason, the employees and the organization itself shall have excellent knowledge and skills of cybersecurity.

A successful cybersecurity requires several skills. First, solid work habits. It could drive success, as well as increase employee’s contribution and job satisfaction. Next, technical skills. It is important to understand the basic technical skills used in cybersecurity such as architecture, administration, management of operating systems, networking, virtualization software, as well as common programming…


COBIT is a commonly used comprehensive framework that integrates IT governance into enterprise governance and integrates other frameworks such as Val IT and Risk IT. The main purpose of COBIT is to balance the benefits and risks of IT while putting the significances of all stakeholders into consideration. The latest version of COBIT framework is COBIT 2019. It is intended to provide greater adaptability for organizations while customizing an IT governance procedure.

The new COBIT 2019 offers several updates in attempt to create a more practical, customizable, and convenient governance framework. First, flexibility and openness. COBIT 2019 provides new concepts…


Visual Management is the use of techniques that will enable a person to immediately recognize normal and abnormal states in a process. This technique helps an organization examine the workplace and identify irregularities for easy elimination of waste and improving safety. Further, these are several key stages of visual management which usually called 5S, namely:

Sort through materials, keeping only the essential items needed to complete tasks. This action involves going through all the contents of a workspace to determine which are needed and which can be removed. …


Visual management is essential tool within the world of Lean and can be seen as the link between the data and the people. Visual management uses instinctive visual cues to make accurate information within a workplace available at all times to those who need to know it. Further, these are several key benefits of visual management in workplace, namely:

If visual management is used correctly, it should present information in a way that is quick and easy to understand. It should be easy to tell if we are winning or losing from five feet away, in five seconds. …


A great data analyst requires skills and few steps that shall be followed. If you are pursuing a career as a data analyst, there are several steps that could be used as your guidance. First, earn a bachelor’s degree. The study field which emphasizes on statistical and analytical skills such as math or computer science would help you build the data analytics skill. Then, learn the important data analytics skills. As a data analyst, you will be faced with problems, bugs, and roadblocks, and therefore being able to solve your way out of them is a key skill that required.


Change is a complex process. Organization must consider many issues when approaching an opportunity to change or bring about change. The need for change management skills is a constant in the quickly changing world of organizations. Further, these are several key stages of change management, namely:

In this stage, one or more people in the organization realize the need for change. There is a nagging feeling that something is not right. This awareness can come from many sources, both inside and outside of the organization. It can also occur at any level in the organization.

On this stage, people in…


Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. Change management do provides a structured approach for supporting people in your organization and helping them move from their current states to their own future states. Further, these are several key benefits of change management in organization, namely:

Part of the change management process includes leadership coaching. This is done to help leaders become aware of the basics of change management. Further, change management involves certain leadership soft skills, which can help enrich the overall…


In digital era, almost every organization has already adopted IT service management model based on ITIL framework to their IT services. On the other hand, there are also several organizations that focus on their IT infrastructure setup and operation. However, these organizations would neglect the importance of a service desk. In this case, organizations should start optimizing and building a mature service desk to ensure successful implementation of ITSM.

In optimizing service desk, organizations should automate incident management process and problem management process. …


Project management is the application of knowledge, skills, tools, and techniques to a broad range of activities in order to meet the requirements of a particular project. Project management has final deliverables that are constrained to a finite timescale and budget. Furthermore, these are several key phases of project management namely:

This is the start of the project, and the goal of this phase is to define the project at a broad level. This phase usually begins with a business case. This is when you will research whether the project is feasible and if it should be undertaken. …

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