4 Ways How IT Service Management (ITSM) Drives Your Digital Transformation Process

Digital transformation can be described as the integration of digital technology into all elements of business, radically changing how you operate and give value to customers. It’s also a cultural shift that requires companies constantly challenging the status quo, experimenting, and learning to accept failure. The goal of digital transformation is to make companies more agile, allowing them to explore new business models and, in particular, new consumers and revenue streams.

Furthermore, 89% of businesses recognized that the pandemic necessitated more agile and scalable IT infrastructure. According to the IDC study, the number of support cases has increased in the post-pandemic “new normal”. This is due in part to the pandemic’s push for remote work and the tools required to achieve new goals.

As a result, implementing an IT Service Management (ITSM) framework for IT and business management can be a crucial part of achieving digital transformation success. The ITSM software you choose can serve as a foundation for the rest of the transition. Over half of ITSM and senior leaders realize the need for more strategic alignment to make digital transformation a success, according to a global study conducted by best-practices consultant AXELOS.

If you’re still in doubt whether to implement IT Service Management to your business or not, here’s 4 ways how IT Service Management drives your company’s digital transformation process!

4 Ways How IT Service Management Drives Your Digital Transformation Process

1. Reduce Operating Costs

One of the primary main reasons for many companies to implement an ITSM framework is to reduce costs. The goal of IT service management principles is to standardize as many tasks as possible. Forbes recently conducted a survey on ITSM practices and discovered that even among recent adopters, 28 percent of companies utilizing ITSM approach have already seen operating costs reduce. The percentage of mid-stage adopters increased to 49%.

2. Improve Customer Service

All of your IT and business resources are aligned in an ITSM framework in order to give excellent service to internal and external customers. The goal of an ITSM framework implementation is to automate as many different service requests as possible. In addition, customers and service teams both benefit from automated service. Customers receive a prompt response to their requests, and IT workers can be reallocated to more productive tasks. The company also benefits from the increased productivity and performance data received throughout the automated transaction. That information feeds their analytics, which can lead to future optimization.

3. Simplify Workflows

A service management model requires you to integrate and coordinate your IT-related activities, procedures, governance structure, and technology into a coherent program. It will take time and effort to develop that program, but the end result will be a streamlined and simplified set of corporate activities. You’ll have gotten a better understanding of how your IT systems interact by eliminating redundant processes, identifying staffing that can be cut or reallocated, and eliminating redundant procedures. As a result, you’ll have simplified every aspect of your business that is affected by technology.

4. Improve Strategic Decision-Making

You can also make smarter selections if you use an IT service management framework. Because every process and technology are connected, you’ll be able to integrate ITSM software that can deliver insights from one end of your organization to the other. You’ll also be able to use the reporting and analytics features to help you make strategic decisions.

These 4 ways of ITSM drives digital transformation process should make companies realize the importance of bringing ITSM in their business in order to drive business performance, growth and transformation in the right direction.

Discover more how to improve your IT Service Management by utilizing effective configuration management database and applying ITIL 4 management practices.